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"With all the operational challenges that face our store managers each day, the Balanced Scorecard process has helped the store managers and their teams keep a focus on the key drivers of value.  And, with shared transparency of business information, it has helped create a performance based culture and a constructive competitive spirit, that has improved our results" 

Ed Martel, EVP Retail Operations, Harbor freight Tools Co, Camarillo, Ca

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"You did such an outstanding job.  Your presentation really hit home and made a huge difference in peoples’ attitudes about the BSC.  I knew it would.  I appreciate your providing such a meaningful and heartfelt message.  It had a tremendous impact." 

 
Joan Waltman, President, Qualcomm Wireless Business Solutions

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“Thanks for serving as a role model to our readers"

Dave Norton, along with Bob Kaplan, in their latest book:  Alignment-Using the Balanced Scorecard to Create Corporate Synergies  Books by Kaplan and Norton

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"We all really enjoyed working with you and I learned so much from you.  I truly hope that our paths cross again and very soon!" 

Trisha Cabery, Director, TNS Global

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“We would like to thank you for your excellent presentation on the Balanced Scorecard.  We have received only positive comments from the Executive Management Team and the Board Members.  Your presentation will serve as a stimulus to our efforts to develop and implement a Balanced Scorecard.”  

Val Tesoro, MD, SVP Quality & Effectiveness, Palomar Medical Center, Escondido, CA

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